MAJOR BANKING CLIENT IS HIRING FOR A L3 PRODUCTION SUPPORT !!!
Job Title: L3 Production Support
Location: Charlotte, NC; Plano, TX
Work Arrangement: 3 day in office with 2 day WFH
Client Industry: Banking
Duration: 12 -18 months Contract
Schedule: Monday to Friday
About the Role
Must haves:
4+ years of experience in a production support/application support role
8+ years of large-scale development experience.
Hands on application support experience
- Monitoring tools: Splunk, AppDynamics, Dynatrace and Interscope
- Linux/Unix experience
- Ability to run script SQL or Shell
- AWS knowledge
.net, C#, SQL server experience
AI; Copilot background
Day-to-day:
Monitor POS applications, payment gateways, merchant transaction flows, and backend services using enterprise monitoring tools.
Respond to production incidents, triage issues, perform impact analysis, and restore service quickly.
Participate in major incident bridges (P1/P2) and provide real?time updates to leadership and support teams.
Maintain high availability for 24/7 POS systems supporting in?store and mobile transactions
Troubleshoot transaction failures, POS device errors, integration issues, and API failures between POS and backend systems
Analyze logs, dashboards, and traces to identify root cause and contributing factors.
Work with vendor systems, acquirer networks, and internal services to pinpoint disruptions.
Participate in deployment planning, go?live support, and post?release validation for POS software deployments.
Validate configuration changes, interface updates, firewall rules, certificates, and payment routing changes.
Improve system monitoring, event correlation, anomaly detection, and alerting thresholds.
Build automation for repetitive tasks, log extraction, data validation, and failover testing.
Develop dashboards for SLA/SLO reporting, transaction trends, and performance metrics.
Work with engineering, DevOps, QA, merchants, and operations teams to keep systems healthy and performant.
Provide production insights to enhance application design and reliability.
Communicate technical issues to non?technical stakeholders clearly and effectively.
Compensation
Hourly Rate: 60$-65$ per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Ashwini Pawar at for more information. We look forward to speaking with you!
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