***Web Cam and in person Interview**** Very long term project; initial PO for 1 year but expected to go for multiple years ***Onsite***
Job Description:
Position Description and Job Skill Set
Provides a full range of on-site and remote end-user support for the client network.
- Repair desktop PCs, laptops, printers, monitors, and mobile devices.
- Install, configure, and update operating systems and office applications.
- Respond to help desk requests via phone, chat, or in person.
- Log, track, and resolve issues using ticketing systems.
- Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
- Maintain inventory records for hardware, software licenses, and IT supplies.
- Escalate complex or network-wide issues to senior system or network administrators.
Required Skills/Experience
- 3+ years of experience in Microsoft Windows 11
- 3+ years of experience in Azure/Active Directory
- 3+ years of experience in Powershell;
- 3+ years of experience in Desktops/Notebooks
- 3+ years of experience in Printers
- 3+ years of experience in Wireless Devices
- Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science.
- 1 to 4 years of relevant IT support or service desk experience.
- Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
- Strong communication, patience, customer service mindset, and problem-solving abilities
Preferred/Not Required
- CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.
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