Job Tittle: Client Support Technician
Location : Jackson, MS, Onsite
Rate: Best competitive rate
**Position Overview**
We are seeking a dependable and customer-focused Client Support Technician to provide comprehensive IT support to end users across the Mississippi Department of Archives & History (MDAH) network.
The successful candidate will provide hands-on technical support for desktops, laptops, printers, monitors, mobile devices, operating systems, and business applications. This role will also support user onboarding and offboarding, hardware and software inventory management, and help desk operations.
**Key Responsibilities**
Provide onsite and remote end-user technical support for the MDAH network.
Diagnose, troubleshoot, repair, and maintain:
Desktop computers
Laptops/notebooks
Printers
Monitors
Mobile and wireless devices
Install, configure, maintain, and update operating systems and Microsoft Office applications.
Respond to help desk requests through phone, chat, and in-person support.
Log, track, document, and resolve incidents and service requests using ticketing systems.
Set up and configure new workstations for employees.
Support employee onboarding and offboarding, including:
User account creation
Access and permission configuration
Workstation setup
Maintain accurate inventory records for:
Hardware
Software licenses
IT supplies
Troubleshoot basic connectivity and endpoint issues.
Escalate complex technical, infrastructure, or network-wide issues to senior system or network administrators.
Provide professional, patient, and customer-focused support to end users.
**Required Qualifications**
High school diploma, vocational/technical training, or an Associate’s/Bachelor’s degree in Information Technology, Computer Science, or a related field.
1–4 years of relevant IT support, desktop support, or service desk experience.
Working knowledge of:
Windows 10/11
Microsoft Office 365
Azure / Active Directory
Basic networking concepts, including DNS, DHCP, and TCP/IP
Endpoint security tools
Hands-on experience supporting desktops, notebooks, printers, and wireless/mobile devices.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service mindset with patience and professionalism.
**Preferred Qualifications**
The following certifications or credentials are preferred but not required:
CompTIA A+
CompTIA Network+
Microsoft certifications/credentials
**Skills Matrix**
Skill / Technology Level Requirement
Microsoft Windows 11 Intermediate Required
Desktops / Notebooks Intermediate Required
Printers Intermediate Required
Wireless Devices Intermediate Required
Azure / Active Directory Intermediate Preferred
PowerShell Intermediate Preferred
Best,
Bhavani
Recruiter | IT & Digital Marketing
P:
540 W Galena Blvd, Suite 200
Aurora, IL 60506
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