Engagement Analyst

Job#: 3034264

Job Description:
Engagement Analyst

Location: Greenwood Village, Colorado (Hybrid)
Employment Type: Contract

Role Overview

This role supports customer communications for mid-sized and large business clients. The focus is on service messaging, which involves informing customers about service changes, impacts, and required actions. The position combines content execution with technical support, including list pulling, campaign setup, and reporting. The successful candidate will collaborate with various teams and stakeholders.

Key Responsibilities

• Execute customer communication initiatives by writing, editing, and sending service messages to business customers.
• Manage and execute email campaigns using tools like Eloqua or similar marketing automation platforms.
• Handle technical tasks such as pulling and comparing lists from data sources using Excel functions like VLOOKUP and formulas.
• Develop and follow step-by-step documentation for campaign setup and execution processes.
• Track and report on communication effectiveness, including email opens and contact engagement.
• Define, document, and manage processes for intaking requests and delivering communications.
• Collaborate with cross-functional teams to create and deliver content.
• Develop data-driven presentations and identify trends to provide actionable insights.
• Manage a content repository to ensure communication artifacts are accessible and reusable.

Required Qualifications

Experience: 3+ years in communication content creation and 3+ years in communication management. Experience building and executing email campaigns is necessary.

Technical Skills: Proficiency with Excel, including VLOOKUPs, formulas, and list comparison. Experience with campaign management tools such as Eloqua, Adobe Campaign, Marketo, or Salesforce CRM is required. Familiarity with pulling lists from BI or data sources. Proficiency in the Microsoft Office Suite is also needed.

Abilities: Strong customer communication execution skills. Ability to create and follow detailed documentation. Aptitude for tracking and reporting on campaign performance. Excellent collaboration, patience, and problem-solving skills are essential for interacting with multiple teams.

Preferred Qualifications

• Experience in a B2B setting, particularly with service messaging.
• A background in the telecommunications industry.
• Familiarity with Adobe Creative Suite for content design.
• Experience with SharePoint for internal collaboration.
• Knowledge of marketing applications is a plus (e.g., Eloqua, Marketo, HubSpot).

Compensation & Benefits

The pay rate for this position is between $30.00/hour and $45.00/hour. Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.