AGFC Field Technician (791656)
Little Rock, AR(Onsite)
4 Months
Short Description:
The Arkansas Game & Fish Commission Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Complete Description:
Position available for extensions.
Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
● End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
● System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
● Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
● Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
● Identity Management: Manage user, group, and computer accounts within a centralized directory service.
● Training & Compliance: Assist with security awareness training and phishing simulations.
● Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
● Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.
Required Qualifications
● 3+ years of experience in each of the following:
○ Field technician support
○ Desktop and laptop troubleshooting
○ Mobile device support
○ Network administration and support
○ Software installation and maintenance
○ Peripheral device configuration
○ Help desk/telephone support
● Exceptional customer service skills with a commitment to user satisfaction
● Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
● CompTIA A+, Network+, or similar IT certifications
● Experience with macOS support
● Google Workspace administration experience
● Experience in government or conservation organizations
Technical Skills
● Windows 10/11 operating systems
● Microsoft 365 and Office Suite
● Active Directory administration
● iOS and Android mobile device management
● Basic networking (TCP/IP, DNS, DHCP)
● Antivirus and security software
● Remote support tools
What We're Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.
Skill
Required / Desired
Amount
of Experience
Field Technician Support
Required
3
Years
Desktop & laptop support (Windows 10/11)
Required
3
Years
Handheld device support (IOS & Android mobile device management)
Required
3
Years
Network administration and support (TCIP/IP, DNS, DHCP)
Required
3
Years
Software installation and maintenance
Required
3
Years
Peripheral device configuration
Required
3
Years
Helpdesk/Telephone support
Required
3
Years
Antivirus and security software
Required
3
Years
Remote support tools
Required
3
Years
CompTIA Certification
Highly desired
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