Title : Helpdesk Support/Field Technician
Location : Little Rock, AR
Duration : 4 + Months
Job Type : C
Description : The Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Position available for extensions.
Join the client as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
? End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
? System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
? Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
? Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
? Identity Management: Manage user, group, and computer accounts within a centralized directory service.
? Training & Compliance: Assist with security awareness training and phishing simulations.
? Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
? Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.
Required Qualifications
? 3+ years of experience in each of the following:
? Field technician support
? Desktop and laptop troubleshooting
? Mobile device support
? Network administration and support
? Software installation and maintenance
? Peripheral device configuration
? Help desk/telephone support
? Exceptional customer service skills with a commitment to user satisfaction
? Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
? CompTIA A+, Network+, or similar IT certifications
? Experience with macOS support
? Google Workspace administration experience
? Experience in government or conservation organizations
Technical Skills
? Windows 10/11 operating systems
? Microsoft 365 and Office Suite
? Active Directory administration
? iOS and Android mobile device management
? Basic networking (TCP/IP, DNS, DHCP)
? Antivirus and security software
? Remote support tools
What We're Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.
Skills :
Skill | Required / Desired | Amount | of Experience |
Field Technician Support | Required | 3 | Years |
Desktop & laptop support (Windows 10/11) | Required | 3 | Years |
Handheld device support (IOS & Android mobile device management) | Required | 3 | Years |
Network administration and support (TCIP/IP, DNS, DHCP) | Required | 3 | Years |
Software installation and maintenance | Required | 3 | Years |
Peripheral device configuration | Required | 3 | Years |
Helpdesk/Telephone support | Required | 3 | Years |
Antivirus and security software | Required | 3 | Years |
Remote support tools | Required | 3 | Years |
CompTIA Certification | Highly desired | | |
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