The Client Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Position available for extensions.
Join the client as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
● End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
● System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
● Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
● Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
● Identity Management: Manage user, group, and computer accounts within a centralized directory service.
● Training & Compliance: Assist with security awareness training and phishing simulations.
● Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
● Field Assistance: Serve as the eyes and ears in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to Client offices statewide (average 2 days per week) with with Client personnel. No travel reimbursement necessary.
Required Qualifications
● 3+ years of experience in each of the following:
○ Field technician support
○ Desktop and laptop troubleshooting
○ Mobile device support
○ Network administration and support
○ Software installation and maintenance
○ Peripheral device configuration
○ Help desk/telephone support
● Exceptional customer service skills with a commitment to user satisfaction
● Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
● CompTIA A+, Network+, or similar IT certifications
● Experience with macOS support
● Google Workspace administration experience
● Experience in government or conservation organizations
Technical Skills
● Windows 10/11 operating systems
● Microsoft 365 and Office Suite
● Active Directory administration
● iOS and Android mobile device management
● Basic networking (TCP/IP, DNS, DHCP)
● Antivirus and security software
● Remote support tools
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