Salesforce BSA - Remote / Telecommute

Responsibilities:

• Partner with Salesforce Architects and business SMEs to design scalable Salesforce solutions across multiple clouds.
• Lead and facilitate requirements gathering sessions with business and IT stakeholders across geographies.
• Translate business requirements into detailed solution designs, including EPICs, features, and user stories.
• Prepare and maintain documentation such as scope documents, gap analysis, use cases, and solution design artifacts.
• Build prototype configurations in Salesforce (Sales, Service, Experience, Health, Data Cloud) during design phases.
• Support CRM roadmap planning and contribute to architectural oversight of Salesforce implementations.
• Collaborate with development, configuration, and testing teams across onsite-offshore models.
• Track requirements, defects, and progress using tools such as JIRA and Confluence.
• Act as a liaison between business and IT teams to ensure clarity and alignment of requirements.
• Participate in design workshops, backlog refinement, and solution brainstorming sessions.
• Support deployment activities and ensure alignment of delivered solutions with business expectations.
• Build strong relationships with senior stakeholders including VP/Executive-level sponsors and enterprise architecture teams.

Required Skills & Experience:

• Strong experience as a Salesforce Consultant or Business Systems Analyst in enterprise environments.
• Hands-on experience in Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, and Data Cloud.
• Proven experience delivering 4 5 full lifecycle Salesforce implementations (minimum 6 months each).
• Strong knowledge of Salesforce configuration, objects, and administration.
• Expertise in requirements analysis, documentation, and agile methodologies (Scrum/Scrum of Scrums).
• Experience with tools such as JIRA and Confluence for requirement and issue tracking.
• Strong stakeholder management and communication skills with executive-level interaction.
• Experience working in global delivery models with onsite-offshore coordination.
• Ability to translate business needs into scalable technical and functional solutions.

Preferred Skills:

• Experience in Healthcare payer domain, especially within Sales processes.
• Knowledge of Apex, Visualforce, or Salesforce code-level optimization.
• Exposure to Agentforce and custom application development on Force.com platform.
• Experience in large-scale, multi-program Salesforce environments.

Education:

• Bachelor s degree in Computer Science, Engineering, or related field required.

Certifications:

• Salesforce Administration and/or Consulting certifications required.

Years of Experience:

• 8+ years of overall IT experience with at least 5+ years in Salesforce.