Position: Global Software Asset Management Analyst
Location: Remote
Duration: Contract
Under the guidance of Client Technology Senior Manager, the technologist will facilitate and oversee the monitoring, harvesting, and retirement of software assets by implementing industry-standard workflows within the ServiceNow SAM Professional module. Responsibilities include ensuring the accuracy of the ServiceNow CMDB, managing software entitlements, and maintaining license compliance in accordance with maintenance agreements and discovery data.
Primary Responsibilities:
• ServiceNow SAM Implementation: Support the development, configuration, and management of the ServiceNow SAM Professional module to automate the software lifecycle.
• Entitlement Management: Manually create and modify IT software asset records, entitlements, and software models within ServiceNow.
• Compliance & Reconciliation: Utilize the ServiceNow License Workbench to monitor compliance position, perform reconciliation, and address out-of-compliance alerts.
• Data Accuracy: Ensure the integrity of software discovery data within the ServiceNow CMDB by validating relationships between software installations and hardware devices.
• Reporting: Create and distribute automated software compliance and utilization reports using ServiceNow Dashboards and Performance Analytics.
• Licensing Expertise: Research upgrade/downgrade rights and virtualization complexities to ensure ServiceNow counters accurately.
• Basic Qualifications
• Bachelor''''s degree and/or 3+ years of experience in ITSM asset management, additional years of experience will be acceptable in lieu of a degree
• ServiceNow Expertise: Proven experience utilizing ServiceNow ITSM and SAM Professional modules for asset tracking and license reconciliation.
• SAM Lifecycle: Advanced knowledge of the software asset lifecycle: planning, acquisition, deployment, monitoring, harvesting, and retirement.
• Licensing Models: Understanding of major software publishers'''' licensing models (e.g., Microsoft, Adobe, Salesforce) and their configuration within ServiceNow.
• Standards: Knowledge of international SAM standards (e.g., ISO 19770-1) and ITIL frameworks.
• Tools: Experience with discovery sources that feed into ServiceNow (e.g., ServiceNow Discovery, MS SCCM, JAMF or Tanium).
• Customer Service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills
Preferred Qualifications
• ServiceNow Certifications: ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) or ServiceNow Certified System Administrator (CSA).
• Professional Certifications: IAITAM Certified Software Asset Manager (CSAM) or CHAMP.
• Analytical Skills: Metrics-driven thinker with the ability to translate ServiceNow data into actionable cost-saving insights.
• Communication: Ability to present complex compliance data to diverse stakeholders and management levels.
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