Role: Sr. ServiceNow Developer, (ITSM)
Remote
• Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management
• Design and configure service Catalog items for infrastructure services
• Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms
• Integrate ServiceNow with monitoring, alerting, and external ticketing tools
• Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices.
• Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements.
• Configure and maintain infrastructure knowledge articles and runbooks
• Create operational and SLA compliance reports and dashboards
• Support UAT, go-live, hyper care, and stabilization activities ITOM
• Implement and manage Discovery for on-prem and cloud infrastructure
• Configure CMDB classes, relationships, and data models aligned to infrastructure
• Perform CMDB health checks (completeness, correctness, compliance)
• Configure event ingestion, alert correlation, and noise reduction
• Enable service maps for critical infrastructure and business services
• Integrate monitoring tools for event and performance visibility
• Build ITOM dashboards and operational performance reports ITAM
• Configure Hardware and Software Asset Management modules
• Define and automate asset lifecycle workflows (procure to retire)
• Support asset imports, normalization, and data quality
• Align assets with CIs and ensure reconciliation accuracy
• Implement license compliance, usage tracking, and optimization
• Configure audit, reconciliation, and governance processes
• Generate asset, license, and compliance reports
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