Job#: 3034967 Job Description: Technical Support Tech - Technical Support Tech II
Location: Seattle, Washington (Onsite)
Employment Type: Contract
Role Overview
This position is responsible for the installation, maintenance, and troubleshooting of UAS systems. The ideal candidate operates at the intersection of mechanical and software disciplines. Responsibilities include the timely resolution of issues affecting hardware, software, and user permissions, as well as routine hardware maintenance. The qualified candidate will bring a strong combination of hands-on mechanical aptitude and software proficiency to diagnose and resolve issues across the full system stack.
Key Responsibilities
- Install, maintain, and troubleshoot UAS hardware and software systems.
- Perform routine maintenance and service of remote-controlled devices.
- Diagnose and resolve issues across the full system stack, including physical assemblies and embedded software.
- Resolve hardware, software, and user permission issues in a timely manner.
- Perform precision assembly and integration work using hand tools, drawings, and CAD files.
- Collaborate with cross-functional teams while working independently.
Required Qualifications
Experience: 2 years of experience troubleshooting hardware and software issues in an industry or military setting. Demonstrated experience working across both mechanical/electrical systems and software environments is required. Candidates must be comfortable moving between a workbench and a command line. Mechanical and electrical integration or assembly experience is necessary, as is experience with the installation of sub-assemblies and assemblies while working from drawings or CAD files. Must be able to perform precision work with hand tools.
Technical Skills: Proficiency with basic computer concepts, PC hardware and software troubleshooting, and workstation hardware is required. A working knowledge of at least one operating system (Windows, Linux/UNIX, or macOS) and a basic understanding of networks, including Ethernet, TCP/IP, and Windows Server networking, are necessary.
Additional Requirements: Employees must, with or without reasonable accommodation, be able to lift up to 50 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and be able to frequently push, pull, squat, bend, and reach. A valid Driver's License is required. Willingness to travel up to 75% of the year is also a requirement.
Preferred Qualifications
- Experience with scripting languages (Python preferred) to support hardware diagnostics, automation, or data collection.
- Experience using Microsoft Office and Linux in a technical/maintenance environment.
- Experience creating CAD files based on loose specifications.
- Familiarity with embedded systems, firmware, or hardware-software integration points.
- Experience in aerospace, robotics, or UAS operations.
- Experience supporting Windows and/or Linux/UNIX systems.
- Microsoft MCSA/MCSE, Apple ACMT/ACSP, or Cisco CCNA certifications.
- BS Degree in computer science, mechanical engineering, mechatronics, or a combination of education and relevant experience.
- 3-6 years of relevant work experience.
Compensation & Benefits
The pay rate for this position is between $22.00 and $29.00 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and experience. A benefits package may be available to eligible employees.
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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