Helpdesk Analyst

Description
Our client is searching for a talented IT Support Specialist to join our team. In this role, you will leverage your expertise with ServiceNow or similar IT Service Management (ITSM) platforms to deliver exceptional support and resolve technical issues efficiently. This position offers the opportunity to work in a highly collaborative and fast-paced environment, supporting the Bank's mission to provide reliable financial services to our member institutions. The ideal candidate will demonstrate strong technical knowledge, excellent communication skills, and a commitment to outstanding customer service. You will play a vital role in maintaining the Bank's technology infrastructure by troubleshooting, escalating, and resolving IT incidents, while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
Provide timely IT support to end users, addressing hardware, software, and network issues.
Utilize ServiceNow or comparable ITSM tools to log, track, and resolve incidents and requests.
Collaborate with internal teams to ensure seamless operation of IT systems and applications.
Follow established procedures and regulatory guidelines in troubleshooting and escalation.
Document solutions and update knowledge bases to assist future support efforts.
Participate in IT projects and initiatives that enhance the Bank's technology infrastructure.
Qualifications
Proven experience in IT support roles, preferably within financial services or regulated environments.
Hands-on familiarity with ServiceNow or similar ITSM platforms.
Strong troubleshooting skills across a range of IT hardware and software.
Excellent written and verbal communication abilities.
Ability to work independently and as part of a collaborative team.
Knowledge of compliance and security practices relevant to financial institutions is a plus.
Additional Skills & Qualifications
The ideal candidate should possess hands-on experience with Active Directory, including password resets and onboarding or offboarding users; demonstrate proficiency in O365, particularly with Exchange and Outlook, and be capable of checking and assigning licenses to users; have familiarity with SharePoint (which is a plus); be adept at supporting Windows 10 and 11 environments; resolve VPN connectivity issues; work with Virtual Desktop Infrastructure (VDI) solutions; manage and troubleshoot Multi-Factor Authentication (MFA); perform laptop reimaging; have experience with Intune for mobile device management (MDM), including profile setup and application troubleshooting; and be comfortable using ticketing systems to track and resolve technical issues.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Apr 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.