job summary:
We are seeking an experienced Network Operations Manager to lead enterprise network services in a complex, mission-critical environment. This role will oversee daily operations across WAN, LAN, wireless, and SD-WAN, ensuring high availability, performance, and security across the network.
You will serve as a key escalation point, lead cross-functional teams, and support ongoing initiatives including network modernization, observability, and security integrations. This is a hands-on leadership role ideal for someone with strong operational experience in large-scale environments.
This is a hybrid position based in Austin, TX, requiring regular onsite presence.
location: Austin, Texas
job type: Contract
salary: $48 - 53 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Job Responsibilities
- Lead and oversee Network Services operations across WAN, LAN, wireless, SD-WAN, and network security platforms
- Manage daily operations including incident response, problem resolution, and service availability
- Act as the escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize work across network, infrastructure, and security teams
- Drive and support initiatives such as:
- SD-WAN implementation and optimization
- Network monitoring and observability improvements
- Security integrations (NGFW, identity services, segmentation)
- Oversee vendor relationships and service delivery for network-related services
- Ensure compliance with security standards, policies, and regulatory requirements
- Participate in change management processes, ensuring proper documentation and approvals
- Collaborate with cross-functional teams (Infrastructure, Data Center, Telecom, Security)
- Provide status reporting, risk identification, and mitigation planning to leadership
- Maintain network architecture documentation and operational procedures
- Support knowledge transfer and continuity planning for ongoing operations
qualifications:
Qualifications:
- 7+ years of experience in networking / telecommunications environments
- 5+ years of experience in a leadership or management role
- Strong experience supporting enterprise network infrastructure (WAN, LAN, wireless)
- Experience with SD-WAN technologies (implementation or support)
- Background in 24x7 network operations, including incident management and escalations
- Experience with Cisco VoIP solutions (administration, support, or design)
- Proven ability to lead teams, prioritize work, and drive operational performance
- Experience working in large, complex enterprise environments
- Strong communication and stakeholder management skills
- Familiarity with network monitoring / observability tools
- Ability to work in a hybrid environment (Austin, TX)
- Must be able to pass a comprehensive background check
Nice to Have:
- Experience in public sector or government environments
- Hands-on experience with SD-WAN implementations
- Experience with tools such as ThousandEyes or AppDynamics
- Exposure to network security technologies (NGFW, identity services, segmentation)
- Experience managing vendors and third-party providers
- Relevant certifications (e.g., Cisco, Security+)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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