Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
Oversee daily operational activities, including incident management, problem resolution, and service availability
Serve as escalation point for high-priority network and infrastructure issues
Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
Support ongoing and planned initiatives, including:
SD-WAN implementation and optimization
Network monitoring and observability tools (e.g., Thousand Eyes, AppDynamics) Security integrations (e.g., Secure Workload, NGFW, identity services)
Provide vendor coordination and oversight for network-related services and contracts
Ensure compliance with Agency security standards, policies, and regulatory requirements
Participate in change management processes and ensure proper documentation and approvals
Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
Provide status reporting, risk identification, and mitigation planning to leadership
Maintain documentation of network architecture, processes, and operational procedures
Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager
Must have:
7+ years (Required): Proven experience performing supervisory and management responsibilities, including providing clear direction to team members, fostering collaboration, and motivating teams to achieve organizational goals.
7+ years (Preferred): Hands-on experience in administration, maintenance, and design of Cisco VoIP solutions, ensuring reliable and scalable voice infrastructure.
5+ years (Preferred): Demonstrated experience managing networking teams within highly complex, enterprise-level environments.
5+ years (Preferred): Strong experience in implementing and supporting 24x7x365 network, voice, and video environments, ensuring high availability and operational continuity.
About Us
At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.
We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.
Never miss an opportunity! Create an alert based on the job you applied for.
