Responsible for end-user device readiness and onsite IT support, including laptop preparation, imaging, break-fix support, hardware part replacement, and basic network troubleshooting.
Required Skills & Competencies
Required Skills & Competencies
Technical Skills
- Strong hands-on experience with laptop/desktop hardware support
- Experience in device imaging, OS installation, and laptop preparation
- Ability to perform onsite hardware part replacement
- Basic knowledge of:
- LAN/WAN concepts
- Wi-Fi troubleshooting
- Network ports, patch panels, switches (L1 awareness)
- Familiarity with ITSM tools (ServiceNow or similar)
- 2 5 years of experience in EUC / Desktop / Onsite IT Support
- Exposure to endpoint security tools and device compliance checks
- Experience working with vendors for warranty and part replacement
- Basic understanding of Active Directory / device policies
Soft Skills
- Good communication and customer-facing skills
- Ability to work independently during onsite support
- Strong problem-solving and troubleshooting mindset
- Willingness to support during business-critical situations
Key Responsibilities:
End User Device Support
- Prepare, configure, image, and deploy laptops/desktops as per standard build and security baseline
- Perform OS installation, software setup, and device provisioning (new joiners, replacements, refresh)
- Troubleshoot and resolve desktop/laptop hardware and software issues within defined SLAs
- Coordinate with Service Desk and other IT teams for incident and service request
Onsite Hardware & Break-Fix Support
Provide onsite assistance for hardware issues including replacement of parts such as:
Hard disks / SSDs
RAM
Batteries
Keyboards, screens, adapters, docking stations, peripherals
- Perform warranty coordination and vendor follow-up where required
- Maintain proper documentation and update tickets/assets post replacement
Basic Network & Peripheral Support
- Provide basic understanding and onsite assistance for network-related issues:
- LAN connectivity issues
- Wi-Fi connectivity troubleshooting
- Patch cord replacement and port identification
- Assist with basic troubleshooting of network devices (switch connectivity, access points) in coordination with network teams
- Support printers, scanners, and other office IT peripherals
Asset & Compliance Support
- Assist in asset handover, collection, tagging, and lifecycle tracking
- Support asset decommissioning, formatting, and compliance activities
- Ensure adherence to IT security and audit requirements during device handling
Never miss an opportunity! Create an alert based on the job you applied for.
