Description We are looking for an experienced Desktop Support Analyst to join our team on a contract basis in Concord, California. In this role, you will provide technical assistance to staff, ensuring smooth operation of systems and equipment. This Desktop Support Analyst position requires strong troubleshooting skills and the ability to communicate effectively with users while maintaining an organized approach to ticket management. Desktop Support Analyst position is a 3-month onsite contract position.
Responsibilities:
Deliver on-site technical support to staff at designated health centers and offices, addressing their IT needs.
Diagnose and resolve issues related to Citrix Xen Desktop, thin clients, and other technologies within the health centers.
Create system installation images and utilize golden images to deploy workstations and laptops efficiently.
Maintain regular updates with users regarding the status of their service requests and document progress in the ticketing system.
Provide training and guidance to staff on using equipment, software, shared drives, and the organization's intranet.
Lead or assist with IT orientation sessions for new employees to ensure smooth onboarding.
Communicate updates, resolutions, and ticket statuses clearly to supervisors and end-users.
Work flexible hours, including evenings and weekends, as needed to meet organizational demands
Requirements - A minimum of 3 years of experience in desktop support or help desk roles.
- Proficiency in Active Directory and Microsoft Windows 10.
- Strong troubleshooting skills to effectively resolve technical issues.
- Familiarity with managing and updating service desk tickets.
- Knowledge of Microsoft Windows operating systems.
- Excellent communication skills to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively.
- Flexibility to work outside standard hours when required.
- Ability to travel to various sites in the Bay Area
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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