Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract role, you will provide hands-on technical support to ensure smooth operations across various devices and platforms. Your work will directly impact the functionality of systems supporting thousands of users, requiring a proactive approach and exceptional customer service.

Responsibilities:
Conduct data migrations from older systems to updated platforms, such as Windows 7 to Windows 10 and older Mac devices to newer models.
Oversee the PC refresh process, deploying and configuring over 1,000 computers before the new academic term begins.
Provide exceptional customer service while troubleshooting and resolving technical issues for users.
Utilize tools such as LANsweeper to configure and manage computers effectively.
Perform imaging and deployment tasks for Dell, HP, iMacs, and MacBooks.
Support Microsoft Outlook, Teams, and other enterprise applications, ensuring seamless functionality.
Manage service requests using ServiceNow, including assigning tasks and tracking progress.
Collaborate with cross-functional teams to support a diverse environment of Windows (80%), Mac (15%), and limited Linux systems.
Address up to six tickets daily, ensuring timely resolution for end-users.
Maintain and support approximately 10,000 users within the Westwood area.

Requirements

Minimum of 3 years of experience in a desktop support or similar technical role.
Proficiency in computer imaging and deployment processes, including Microsoft SCCM.
Strong knowledge of Windows workstations, including Windows 10.
Familiarity with Apple products, including iMacs, MacBooks, and iOS devices.
Experience with imaging technologies and tools for both Windows and Mac systems.
Ability to work onsite 40 hours per week without weekend or on-call support.
Excellent interpersonal skills with a focus on customer service.
Willingness to learn and adapt in a fast-paced environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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