Help Desk Specialist I

Description

We are looking for a dedicated Help Desk Specialist I to join our team on a long-term contract basis in Sandy, Utah. In this role, you will provide first-level technical support and ensure smooth functionality of systems to meet user needs. This position requires excellent problem-solving skills and a proactive approach to handling technical issues efficiently.

Responsibilities:
Respond promptly to user inquiries and provide technical assistance for hardware, software, and network-related issues.
Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.
Manage and prioritize service desk tickets to ensure timely resolution.
Perform routine system checks and maintenance to optimize performance.
Document all incidents, resolutions, and escalations in the service desk system.
Collaborate with other IT team members to address complex technical problems.
Provide guidance and instructions to users on system functionality and best practices.
Install, configure, and update software and hardware as needed.
Maintain security protocols and ensure compliance with organizational standards.

Requirements

Proficiency in Active Directory and Microsoft Windows 10.
Strong troubleshooting skills for resolving hardware, software, and network issues.
Experience using service desk ticketing systems.
Effective communication skills to assist users and document solutions.
Ability to prioritize tasks and manage multiple issues simultaneously.
Familiarity with basic system maintenance and updates.
Understanding of security protocols and compliance standards.
Proven ability to work collaboratively within a team environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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