Director of Applications

Description

Robert Half is seeking a Director of Applications in Albuquerque, New Mexico.

The Director of Application Support leads a high-performing team responsible for ensuring the reliability, performance, and ongoing support of the organization's software applications. This role oversees daily technical operations, drives continuous improvement, and collaborates across departments to implement upgrades, resolve complex issues, and maintain system stability. The director also manages vendor relationships, oversees budgets, and ensures compliance with industry standards and best practices.

Key Responsibilities

Leadership & Operations

Manage a large workgroup or sub-functional team, including individual contributors, supervisors, and managers.

Oversee daily support operations, ensuring timely delivery of solutions and high-quality service.

Represent the department in cross-functional initiatives as needed.

Provide guidance and direction through independent decision-making and sound judgment.

Manage and influence team autonomy while driving accountability.

Technical & Strategic Management

Oversee multiple processes, programs, and application support initiatives.

Identify and implement solutions for technical and operational challenges.

Translate organizational strategy into annual goals for the application support function.

Stay current on industry trends and bring strategic insight to evolving technology needs.

Coordinate with development teams to implement upgrades, enhancements, and best practices.

Team Development & Budgeting

Develop and mentor staff to meet short- and long-term departmental needs.

Manage budget planning and monitor ongoing financial performance.

Ensure compliance with regulatory standards and internal policies.

Other duties as needed

Requirements

Interviews are currently being conducted, for immediate consideration please apply

The successful Director of Applications will have:

Strong understanding of business operations, data analysis, and IT service delivery.

Proven ability to analyze complex business problems and develop effective solutions.

Skilled at communicating technical information to non-technical stakeholders.

Demonstrated leadership with a history of managing and developing teams.

Technical expertise in application support, software development, IT infrastructure, databases, operating systems, and related technologies.

Strong strategic thinking, customer focus, and commitment to continuous improvement.

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

7+ years of experience in application support or related disciplines.

Provides exceptional service to internal and external customers.

Collaborates effectively across functional teams.

Demonstrates humility, professionalism, and openness to feedback.

Supports a culture centered on care, respect, and member-focused service.

Additional Skills

Commitment to continuous learning and professional growth.

Strong analytical, troubleshooting, and problem-resolution skills.

Excellent organizational and time-management capabilities.

Ability to handle multiple priorities and meet deadlines.

Flexibility to work after hours or on weekends as needed.

Background required prior to employment

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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