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Tech Ops Support Lead

Remote • Posted 12 hours ago • Updated 12 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

12 Months

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

Responsible for providing technical support and maintaining the stability and performance of ServiceNow applications across assigned domains. 2. Analyze and troubleshoot application behavior to identify root causes of functional and technical issues. 3. Collaborate with cross-functional teams to ensure timely resolution of system-related challenges and maintain service quality. 4. Support configuration
enhancement
and maintenance activities within the ServiceNow platform to meet business requirements. 5. Apply scripting knowledge
including JavaScript
to investigate
customize
and improve platform functionality. 6. Ensure data integrity and operational consistency across applications within the supported domain. 7. Communicate effectively with stakeholders to understand requirements
provide technical insights
and deliver updates on system health. 8. Create and maintain detailed technical documentation
including analysis
solutions
and preventive recommendations. 9. Develop and maintain knowledge base content to improve support efficiency and enable knowledge sharing. 10. Demonstrate strong analytical thinking
problem-solving ability
and platform expertise to ensure reliable and efficient ServiceNow operations. 11.Able to meet deadlines in a fast pace
rapidly changing environment 12.Experience working cross functionally and can influence without authority

Summary

Responsible for providing technical support and maintaining the stability and performance of ServiceNow applications across assigned domains.
2. Analyze and troubleshoot application behavior to identify root causes of functional and technical issues.
3. Collaborate with cross-functional teams to ensure timely resolution of system-related challenges and maintain service quality.
4. Support configuration, enhancement, and maintenance activities within the ServiceNow platform to meet business requirements.
5. Apply scripting knowledge, including JavaScript, to investigate, customize, and improve platform functionality.
6. Ensure data integrity and operational consistency across applications within the supported domain.
7. Communicate effectively with stakeholders to understand requirements, provide technical insights, and deliver updates on system health.
8. Create and maintain detailed technical documentation, including analysis, solutions, and preventive recommendations.
9. Develop and maintain knowledge base content to improve support efficiency and enable knowledge sharing.
10. Demonstrate strong analytical thinking, problem-solving ability, and platform expertise to ensure reliable and efficient ServiceNow operations.
11.Able to meet deadlines in a fast pace, rapidly changing environment
12.Experience working cross functionally and can influence without authority

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91098872
Position Id: 5448-10115-
Posted 12 hours ago

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Pooja Agarwal

Recruiter @ Shrive Technologies LLC

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