Senior Business Systems Analyst

job summary:

Enterprise Healthcare client has an immediate opening for a highly motivated Senior Business Systems Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!

location: Telecommute

job type: Contract

salary: $52.41 - 62.41 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

- What is the purpose of this team?

- Describe the surrounding team (team culture, work environment, etc.) & key projects.

- Do you have any additional upcoming hiring needs or is this request part of a larger hiring initiative? The Senior Business Systems Analyst (BSA) for the Configuration Management group is responsible for driving the design, governance, and operational excellence of the Configuration Management Database (CMDB) within the ServiceNow platform. This role partners closely with IT Service Management (ITSM), infrastructure teams, application owners, and platform engineering to ensure accurate configuration data, robust processes, and effective use of CMDB capabilities across the enterprise.

The Senior BSA will play a key role in maturing CMDB processes, implementing enhancements, analyzing data quality, and aligning CMDB practices with industry standards such as ITIL.

Typical Day in the Role

- Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).

- What are the performance expectations/metrics?

- What makes this role unique? Monitor CMDB Data Quality & Health. Support & Troubleshoot CMDB Issues. Manage and Improve CMDB Governance. Work on Enhancement Requests. Maintain Documentation & Training. Drive Continuous Improvements.

Success Indicators:

- High CMDB data accuracy and compliance with governance standards.

- Strong stakeholder engagement and adoption of CMDB processes.

- Measurable improvements in ITSM/ITOM processes through better configuration data.

- Ability to proactively identify gaps and lead initiatives to close them.

- Delivery of scalable, well?designed CMDB solutions on the ServiceNow platform.

qualifications:

Bachelors

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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