Help Desk and Imaging Specialist

Temporary Helpdesk Technician (2 Month Contract)

Location: Onsite (M-F, 8:00-4:00 PM)
Start: ASAP

Pay Rate: $19-23/hour
Context: This role supports a highly customer focused, onsite IT team while a team member is on leave. The team culture is friendly, patient, and service oriented, with frequent interaction with non technical users. You will join a small team providing hands on hardware, imaging, and helpdesk support.

Key Requirements

Core Skills

• Fast learner with the ability to quickly absorb new tools, processes, and environments with minimal supervision.


• Strong customer service skills, including clear communication, professional phone etiquette, and patience with end users.


• Friendly, enthusiastic, and service oriented-well suited to a supportive, user focused IT environment.

Technical Skills

Laptop Imaging & Deployment

• Experience with imaging tools (KACE experience preferred but not required).


• Ability to configure devices, apply standard images, and complete post imaging tasks.


• Basic understanding of BIOS, drivers, and hardware troubleshooting.

Helpdesk / Service Desk Support

• Ability to answer and triage inbound support calls.


• Experience with password resets, account unlocks, and basic troubleshooting (network, printers, software).


• Familiarity with ticketing processes and following documented procedures.

General Requirements

• High accuracy when following documented procedures.


• Strong reliability and attention to detail.


• Comfort working in a fast paced IT operations environment.


• Ability to escalate issues appropriately.


• Availability for the full two month contract.

Nice-to-Have Skills

• Basic Active Directory experience.


• Familiarity with supporting remote or hybrid users.


• Basic Office 365 support knowledge.

Primary Tasks & Responsibilities

• Tag, test, and inventory docking stations and monitors (including used equipment).


• Image laptops and complete user setup.


• Perform monitor swaps and basic laptop repairs, including diagnosis and vendor coordination.


• Clean and organize the IT storage area.


• Conduct audits, including:




• Removing inactive users from fax systems


• Identifying remote/hybrid/resident user status


• Verifying cell phone reimbursement eligibility


• Identifying outdated apps in MFA tools




• Send basic compliance communications (e.g., reboot reminders).


• Fulfill routine ticket requests, including peripheral replacements (keyboards, mice, webcams, headsets).


• Enroll devices in Intune MDM.


• Create and apply asset tag barcodes.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.