Business Analyst

We are seeking an experienced Contact Center Business Analyst to support a major contact center platform migration project from Cisco to NiCE. The ideal candidate will have strong experience working with Contact Center technologies such as Cisco, NiCE, or Genesys and will collaborate with business and technical teams to gather requirements, support migration activities, and ensure smooth project delivery. Job TitleContact Center Business Analyst (BA) LocationChicago, IL Duration6+ Months Job Des

Skills Set: We need resource who has experience in Contact Center applications like Cisco/NiCE/Genesys. The project is of migration from Cisco platform to NiCE platform. Anyone having knowledge of NiCE or Cisco would be excellent, but if we can get someone with Genesys knowledge, that will work also.

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

Title: NICE Cxone Consultant Location: Fortmill, SC (Remote) Position: Contract JOB DESCRIPTION: Design Development Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategiesBuild and automate call center workflows including writing call flows prompts and scriptsEnsure adherence to SDLC processes for all development and deployment activitiesIntegration Automation Develop and maintain APIs middleware and ETL jobs for system integrationsImplemen