Help Desk Analyst I

Description

We are looking for a Help Desk Analyst I to join a service desk team supporting daily technology needs in Waipahu, Hawaii. This Long-term Contract position is ideal for someone who enjoys resolving user issues, managing a steady ticket queue, and providing dependable first-level support across hardware, software, and access requests. The role involves assisting end users with business applications, Windows-based systems, and common workplace technology while maintaining clear and accurate ticket documentation.

Responsibilities:
Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner.
Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality.
Manage user account and access requests within Active Directory, including permission updates and related support tasks.
Prepare and image equipment for deployment, ensuring devices are configured appropriately for business use.
Support mobile devices, printers, and other everyday office technology to minimize disruption for employees.
Monitor the ticket queue consistently, prioritize open requests, and work through assigned issues so they are actively progressing toward resolution.
Handle a high volume of service requests each day while maintaining quality, responsiveness, and strong customer service.
Document troubleshooting steps, outcomes, and follow-up details thoroughly to keep records accurate and useful for the broader support team.
Collaborate with senior support staff when necessary to resolve more complex issues, while retaining ownership of most Level 1 requests.

Requirements

Experience providing Level 1 help desk or service desk support in a detail-oriented environment.
Working knowledge of Active Directory for account support, access requests, and basic administrative tasks.
Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting.
Ability to diagnose and resolve routine technical issues involving desktop systems, applications, printers, and mobile devices.
Comfortable handling inbound support calls and managing service desk tickets in a fast-paced setting.
Strong written communication skills with the ability to create clear, accurate ticket notes and status updates.
Able to organize workload effectively and maintain progress across multiple support requests during the workday.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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