Data Center I Technician

Job Title: Data Center I Technician

Location: Bay Area (Sunnyvale, Palo Alto, San Jose, Milpitas, Santa Clara, Hayward, San Mateo & Fremont) OR Texas (Plano, Frisco, Garland, McKinney, Richardson & Irving)

 Data Center I Technicians are considered entry level technicians.  Candidates will work alongside IT support staff and Infrastructure SME’s to support the install, troubleshooting, and maintenance of equipment located in a Data Center or Lab environment.

Experience working with personal computers, and familiarity with a laptop device is expected.  You must be able to execute small projects independently/with minimal supervision and accomplish more complex project objectives as part of a larger team.

 Tasks / Responsibilities:

·        Installation, decommission, & maintenance of Data Center Network and Compute/Server equipment (ex. Storage, PDUs, SAN, and NAS).

o   Execute installations in accordance with server elevation diagrams and patching matrices.

·        Build and deploy Server cabinets per the client’s standard.

·        Troubleshooting of devices in the Data Center that require physical connectivity.

·        Inventorying of Data Center devices - IT Asset Management, (ITAM). 

o   Capture device information such as asset tag, serial numbers, and MAC addresses.

·        Maintain proper cable management techniques, and power redundancy standards as required by the customer.

·        Perform basic troubleshooting - such as power and link light verification.

·        Interface with customers, clients, and technical staff as required.

·        Physically assist in moving and racking equipment as directed.

·        Maintain a clean and safe work environment.

 Qualifications / Skillset:

·        Ability to use basic hand tools.

·        Can regularly lift equipment weighing up to 50 lbs.

·        Detail oriented and organized.

·        Excellent documentation skills.

·        Ability to perform the racking and patching of hardware and/or relocate existing devices to a new rack location.

·        Familiarity with different types of cabling – Coaxial, Ethernet, and Fiber, (ex. Single mode vs. Multi mode, CAT6 vs CAT6A).

·        Familiarity with basic hardware componentry - Processors, Memory/RAM, Storage drives and Network cards.

·        Basic understanding of air flow, heat management, and power redundancy.

·        Ensures that assigned tasks are completed in a timely manner – with the assistance of a Lead/Supervisor if necessary.

·        Perform miscellaneous physical tasks as required by clients.

 Required to Succeed:

·        High level of written and oral fluency in English.

·        Self-motivated, professional, and has attention to detail.

·        Ability to multi-task.

·        Ability to be on your feet for 8 hours a day.