Data Center Technician III

Job Title: Data Center II Technician

Location: Bay Area (Sunnyvale, Palo Alto, San Jose, Milpitas, Santa Clara, Hayward, San Mateo & Fremont) OR Texas (Plano, Frisco, Garland, McKinney, Richardson & Irving)

 Data Center II Technicians are expected to have previous experience in an enterprise Data Center or Lab environment for over 2 years, (or show similar commensurate experience).

 Data Center II Technicians work alongside other IT support staff and Infrastructure SME’s to support the install, troubleshooting, and maintenance of equipment located in a Data Center/Lab environment - frequently this work will require completion without additional resources or supervision.

Experience working with personal computers and general application experience is assumed – MS Office, Google Suite, Smartsheets.  Experience with Data Center Infrastructure Management, (or DCIM) tools is preferred.

 Tasks / Responsibilities:

·        Installation, decommission, & maintenance of Data Center Network and Compute/Server equipment (ex. Storage, PDUs, SAN, and NAS).

o   Execute installations in accordance with server elevation diagrams and patching matrices.

·        Build and deploy Server cabinets within DCIT standard

·        Troubleshooting of devices in the Data Center that require physical connectivity.

·        Inventorying of Data Center devices - IT Asset Management, (ITAM). 

o   Capture device information such as asset tag, serial numbers, and MAC addresses.

·        Maintain proper cable management techniques and power redundancy standards as required by the customer.

·        Perform basic server troubleshooting - such as power and link light verification.

·        Interface with customers, clients, and technical staff as required.

·        Physically assist in moving and racking equipment as directed.

·        Maintain a clean and safe work environment.

·        Maintain client standards documentation as required.

·        Act as a mentor to entry level Data Center I Technicians as required.

 Qualifications / Skillset:

·        At least 2 years of previous experience in an enterprise Data Center/Lab environment.

·        Ability to use hand tools.

·        Can regularly lift equipment weighing up to 50 lbs.

·        OSHA/ESD awareness.  Knowledge of safety practices in Data Center and Engineering Labs for lifting, use of ladders etc.

·        Ability to perform the racking and patching of hardware and/or relocate existing devices to a new rack location.

·        Understanding the use case of different cabling – Coaxial, Ethernet, and Fiber.

·        Experience with Data Center hardware, (Compute, Network, SAN, and NAS), as well as internal componentry - Processors, Memory/RAM, Storage drives and Network cards.

·        Thorough understanding of air flow, heat management, and power redundancy practices.

·        Ability to read and comprehend rack elevations, patching matrices, network topologies without assistance.

·        Ensures that assigned tasks are completed in a timely manner through independent planning, prioritization and time management.

·        Perform miscellaneous physical tasks as required by clients.

·        Perform miscellaneous reporting and monitoring tasks as assigned by DC Lead/client.

 Required to Succeed:

·        High level of written and oral fluency in English.

·        Self-motivated, professional, and has attention to detail.

·        Ability to multi-task.

·        Ability to be on your feet for 8 hours a day.