Data Center Technician II

Job Title: Data Center III Technician/Data Center Support Lead

Location: Bay Area (Sunnyvale, Palo Alto, San Jose, Milpitas, Santa Clara, Hayward, San Mateo & Fremont) OR Texas (Plano, Frisco, Garland, McKinney, Richardson & Irving)

Data Center III Technicians are expected to have previous experience in an enterprise Data Center or Lab environment for over 5 years, (or show commensurate experience).

Data Center III Technicians work alongside other IT support staff and Infrastructure SME’s to support the install, troubleshooting, and maintenance of equipment located in a Data Center/Lab environment. 

Additionally, Data Center III Technicians frequently work to delegate and oversee the completion of both simple and complex projects to other Data Center Technicians.  Data Center III Technicians act as mentors for a group of individuals and may also be responsible for setting both company and client expectations are met by all employees they oversee.

Experience working with personal computers and general application experience is assumed – MS Office, Google Suite, Smartsheets.  Experience with Data Center Infrastructure Management, (or DCIM) tools is assumed.

 Tasks / Responsibilities:

·        Installation, decommission, & maintenance of Data Center Network and Compute/Server equipment (ex. Storage, PDUs, SAN, and NAS).

o   Execute installations in accordance with server elevation diagrams and patching matrices.

·        Build and deploy Server cabinets within DCIT standard

·        Troubleshooting of devices in the Data Center that require physical connectivity.

·        Inventorying of Data Center devices - IT Asset Management, (ITAM). 

o   Capture device information such as asset tag, serial numbers, and MAC addresses.

·        Maintain proper cable management techniques and power redundancy standards as required by the customer.

·        Perform basic server troubleshooting - such as power and link light verification.

·        Interface with customers, clients, and technical staff as required.

·        Physically assist in moving and racking equipment as directed.

·        Maintain a clean and safe work environment.

·        Maintain client standards documentation as required.

·        Act as a mentor to entry level Data Center I Technicians as required.

 Qualifications / Skillset:

·        At least 5 years of previous experience in an enterprise Data Center/Lab environment.

·        Ability to use hand tools.

·        Can regularly lift equipment weighing up to 50 lbs.

·        OSHA/ESD awareness.  Knowledge of safety practices in Data Center and Engineering Labs for lifting, use of ladders etc.

·        Ability to perform the racking and patching of hardware and/or relocate existing devices to a new rack location.

·        Ability to understand equipment monitoring trends in order to prevent outages

·        Understanding the use case of different cabling – Coaxial, Ethernet, and Fiber.

·        Experience with Data Center hardware, (Compute, Network, SAN, and NAS), as well as internal componentry - Processors, Memory/RAM, Storage drives and Network cards.

·        Thorough understanding of air flow, heat management, and power redundancy practices.

·        Ability to read and comprehend rack elevations, patching matrices, network topologies without assistance.

·        Ensures that assigned tasks are completed in a timely manner through independent planning, prioritization and time management.

·        Perform miscellaneous physical tasks as required by clients.

·        Perform miscellaneous reporting and monitoring tasks as assigned by DC Lead/client.

Required to Succeed:

·        High level of written and oral fluency in English.

·        Self-motivated, professional, and has attention to detail.

·        Ability to multi-task.

·        Ability to be on your feet for 8 hours a day