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Systems Support Technician

Washington, DC, US • Posted 12 hours ago • Updated 12 hours ago

Full Time

On-site

USD 2,010.00 per month

SAIC

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Job Details

Skills

Account Management
Distribution
Microsoft Outlook
Technical Support
Mapping
Recovery
Turnover
Issue Tracking
ServiceNow
BMC Remedy
Standard Operating Procedure
Data Entry
Microsoft
Windows PowerShell
Microsoft Operating Systems
Microsoft Office
TCP/IP
Computer Networking
Microsoft Exchange
Microsoft Windows Server
Active Directory
System Center
Microsoft SCOM
Backup
EMC Avamar
CommVault
Network+
CompTIA
ITIL
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2611866

Location: Washington, DC, US

Date Posted: 2026-04-24

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Top_Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_HYBRID

Description

SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

Description of Duties:

Monitor ticketing system to receive technical work assignments.
Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
Add/delete/modify Distribution Lists.
Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
Provide technical support for backup systems (Avamar and CommVault)
Assist customers with PST mapping modify/restore.
Complete shift logs and turnover.
Reply to all customer inquiries in a timely manner.
Document issues and escalate to next tier support as necessary.
Monitor systems consoles and remediate alerts.
Perform server builds and decommissions.

Qualifications

Required Education & Experience:

Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; may accept additional experience in lieu of degree.
Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
Proficient in following standard operating procedures and comply with data entry standards.
Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.

Qualifications desired:

Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
Backup systems (Avamar and CommVault)
CompTIA Network+, CompTIA A+
ITIL Foundations

Required Clearance:

ship.
Active top secret clearance.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2611866
Posted 12 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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