A globally leading consumer device company headquartered in Cupertino, CA is seeking a strategic, creative, and highly collaborative UX Strategist to support their Personalization & Omnichannel team. In this role, you will help drive key initiatives for Omnichannel program, focusing on the intersection of digital and physical retail. You will play a vital role in supporting research, experience strategy, and cross-functional partnerships to ensure customers enjoy a seamless experience across the app and 500+ physical retail locations.
Key Responsibilities:
- Support near-term initiatives by assisting in the strategic oversight of cross-channel and in-store digital experiences.
- Conduct secondary customer journey research, partner with Insights team on primary research, and analyze market trends to help clarify opportunities at the intersection of digital and physical retail.
- Partner with Analytics team to develop robust measurement plans and analyze feature performance.
- Collaborate closely with product managers and Retail tech teams on experience including, but not limited to, BOPIS, self checkout, and in-store app capabilities.
- Support the CLM team in integrating personalized messaging into the app, ensuring customers are guided and supported throughout their shopping journey.
Minimum Qualifications:
4+ years of professional experience with a background in strategy, e-commerce, and/ or customer experience.
Proven ability to see digital experiences through from concept to launch, while
maintaining a clear view of the bigger strategic picture and remaining highly customer-centric.
Ability to balance multiple projects simultaneously with strong context-switching
skills.
Strong analytical mindset with a knack for uncovering root causes, simplifying
complexity, and making data-driven decisions.
Proactive, action-oriented self-starter who thrives when working through ambiguity.
Exceptional verbal and written communication, storytelling, and presentation skills.
Preferred Qualifications:
Experience in the global retail B2C space, specifically with retail mobile apps.
Strong understanding of user experience and human-centered design thinking.
Familiarity with Customer Lifecycle Management (CLM) and personalized digital
marketing strategies.
Proven track record of facilitating collaborative connections across complex, cross-functional organizations (e.g., product, physical retail, marketing).
Type: Contract
Duration: 3 months with extension
Work Location: Remote
Pay range: $55.00 - $70.00 ph (DOE)
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