Deskside Technician

Winona, MN, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
No Travel Required
On-site
$23/hr
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Deskside Technician
  • Desktop Support Technician
  • Field Support Technician
  • Computer Hardware
  • Laptop
  • Troubleshooting
  • Asset Management
  • ticketing system
  • Repair
  • Windows

Summary

Role: Deskside Technician (Onsite Field Support)

Location: Winona, MN
Duration: 6+ Months

Job Summary

  • Deliver onsite and remote support for end users, resolving incidents related to EUC equipment including desktops, laptops, peripherals, and mobile devices.

  • Provide break/fix support, troubleshooting, and resolution for hardware and software issues.

  • Log, track, and manage tickets for all reported incidents through resolution.

  • Conduct pre-installation and site surveys for network connectivity, power, and third-party coordination.

  • Perform IMACD (Install, Move, Add, Change, Dispose) activities for hardware and software.

  • Execute asset refresh activities and manage hardware disposal in compliance with company policies.

  • Issue loaner devices and support data backup and recovery for lost, stolen, or repair cases.

  • Coordinate warranty repairs with vendors and manage IT equipment returns, including legal hold devices.

  • Perform proactive PC health checks and resolve performance or hardware issues.

  • Support conference room technology through routine checks and issue resolution.

  • Assist with IT setup, testing, and support for events and onsite requirements.

  • Maintain accurate documentation of activities, site visits, and incident resolutions in ITSM tools.

  • Support onboarding/offboarding, equipment moves, and peripheral installations.

  • Coordinate with specialized IT teams for escalations and advanced support when required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prutx001
  • Position Id: 4735
  • Posted 6 hours ago
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