Application Analyst

RESPONSIBILITIES:
Kforce has a client in need of an Application Analyst located in Boston, MA.

Responsibilities:
* Perform system analysis across the full SDLC for the transit scheduling and operations application, including requirements, design, development, testing, implementation, and support
* Document functional and technical specifications for system changes and enhancements
* Configure application components, define foundational data elements, and manage version control
* Maintain technical documentation
* Provide 2nd-level support for application issues, escalating to IT teams or vendors as needed
* Manage user access provisioning and environment configurations
* Monitor and troubleshoot batch processes; run ad-hoc queries and reports
* Support QA with application behavior clarifications for test script creation
* Handle sensitive information appropriately and respond professionally to inquiries
* Participate in on-call rotation and work flexible shifts, including nights/weekends
* Perform related duties and projects as assigned

REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or equivalent experience
* 3+ years in application support, system analysis, or IT operations
* Knowledge of SDLC processes and methodologies
* Experience with application configuration and data management
* Ability to write and execute SQL queries and generate reports
* Familiarity with batch processing and job scheduling tools
* Understanding of system integrations and troubleshooting
* Experience with release management and environment setup
* Knowledge of IT infrastructure components
* Strong problem-solving and documentation skills
* Excellent communication and customer service skills
* Ability to handle sensitive and confidential information
* Willingness to work on-call and flexible shifts, including nights/weekends
* Ability to manage multiple priorities independently in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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