Quality Professional

RESPONSIBILITIES:
Kforce has a client that is seeking a Quality Professional in Raleigh, NC.

Responsibilities:
* Drives and monitors NPS and CXI measures along the E2E customer journey
* Creates transparent and open environment for quality culture together with management
* Gives guidance that risks are identified, considered and controlled throughout the design and the use of the Quality Management system
* Creates real-time transparency for ad-hoc analysis, instant decision making, preventive action and continuous improvement
* Drives innovative digital solutions to improve quality by thinking outside of the box, coaching and fostering the application of creativity methods
* Trains employees in a specific quality area
* Coaches team members of agile/lean projects or even leads agile projects e.g. as a Scrum master
* Ensures, implements and assesses quality-related standards and legal requirements in a specific quality area, or in organizational unit(s) assigned
* Analyzes and improves a series of process steps by applying appropriate methods like Value Stream Mapping
* Coordinates a group of quality-related staff without leading the team
* Ensures effective cooperation with both internal and external stakeholders
* Coordinates an assigned international/national quality network in a specific quality area

REQUIREMENTS:
* 2 to 5 years of relevant experience in field of work and qualification
* Experience: 2+ years or Master Entry
* Knowledge: Good knowledge in a technical field or business method including the basic theoretical background
* Develops basic business understanding
* Contributes to team effort, awareness of expected value add
* May improve processes, business methods or technical components

Impacts:
* Needs professional technological, economical or scientific know-how, methods, tools and principles, and applies to differing and variable situations
* Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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