Change Management Consultant

Job#: 3029443

Job Description:

Change Management Consultant

Location: Hybrid Remote- onsite once a week, possible for additional onsite days needed to meet deadlines. 2 locations available:

San Francisco, CA 94105

Pleasanton CA 94588

Role Overview

This role will own the Owned Media Platform, serving as a key contributor to a broader platform modernization and marketing transformation initiative. The focus is on consolidating multiple marketing tools (currently Salesforce Marketing Cloud and additional platforms) into one integrated solution, enabling scalable, efficient, and data-driven marketing execution. The position will partner closely with the project team to define overall build strategy, support development across individual treatment centers, and own ongoing management and analysis of data to enable services.

Project Context

• The initiative is newly kicked off, with discovery workshops beginning next week alongside a future-state vendor (Zeta).
• The role will help assess the current architecture, processes, and capabilities, and shape the path to the proposed future state.
• The work represents a significant transformation across three distinct tools, moving toward a single platform (Zeta).
  • One tool supports transformation and design
  • One supports campaign execution
  • The future state consolidates campaigns, communications, content management, and execution into one platform
• This transition will introduce new processes, mindset shifts, and data practices for impacted teams

Key Responsibilities

• Own strategic planning for the owned media platform and campaign execution model
• Lead end-to-end change management for platform and process transformation
• Drive communication development and delivery across stakeholders
• Partner with Marketing, Product, and Technology teams to ensure seamless execution
• Collaborate cross-functionally with internal teams and external integration partners
• Influence adoption of new tools, workflows, and data practices

Required Experience & Qualifications

• 4-5+ years of experience leading change management efforts end-to-end
• Background open to multiple industries; retail experience preferred
• Hands-on experience working within a marketing organization and with marketing technology platforms
• Strong collaboration and stakeholder-management skills

Marketing Technology Experience (Preferred)

• Familiarity or light hands-on experience with:
  • Amperity
  • Salesforce Marketing Cloud
  • Zeta
• Understanding of platform capabilities, use cases, and functional strengths (not expected to be deeply technical)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.