Overview:
Our client, a Global Fortune 50 organization and one of the world s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Telephony & Contact Center Support Specialist.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
***************************************************************************
Location: Fort Worth, TX 76177
Duration: 6 months contract
Notes:
- Pay Rate: $40.00/hr on W2.
- Work schedule (days & time): Mon Fri, 8:00am 5:00pm CT.
- Hybrid role (in-office days are TBD, can be discussed with manager during the interview process).
Job Description:
- Leverage available process documentation and ensure it provides the necessary details needed for backup support with telephony systems. This could result in OSW helping improve or even create documentation where necessary.
- Set up and maintain all users in appropriate applications across Customer Experience Operations and Shared Services groups.
- Maintain Front-End Messaging system in Humanify/Five9 (BlackChair), including loading, scheduling, and testing messages provided by business owners. Also, help troubleshoot any issues with FEM process.
- Monitor Telephony mailbox to address any questions, requests, issues, and training needs.
- Willingness to take on other technical responsibilities as identified that support the overall digital transformation project/readiness.
- Assist with daily task in the Intradiem software - assigning task, troubleshooting issues, report data gathering.
Qualifications:
- Experience with contact center platforms (Cisco or Five9 experience beneficial but not required).
- Attentive to details for documentation purposes.
- Ability to follow systems protocols and escalate when necessary.
- Strong process documentation skills.
- Strong communication skills.
- Basic competency with Microsoft 365 Suite.
- Ability to adapt to changing business and support needs.
- Responsiveness and strong organizational skills.
- Dependability.
- Skill Matrix: Critical Thinking & Problem Solving, Customer Service, Written & Verbal Communication, Microsoft Office.
Screening Questions:
- Describe a situation where you encountered an issue you couldn t resolve on your own. How did you decide when and how to escalate it?
- This role monitors shared mailboxes and responds to requests from multiple teams. How do you stay organized and ensure nothing falls through the cracks?
- How do you adjust your communication when working with technical teams vs. business users?
*************************************************************************
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder Sat Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
Never miss an opportunity! Create an alert based on the job you applied for.
