Contact Center System Admin

Fort Worth, TX, US • Posted 10 hours ago • Updated 9 hours ago
Contract W2
Contract Corp To Corp
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Backup
  • Cisco
  • Communication
  • Customer Experience
  • Documentation
  • FEM
  • Messaging
  • Microsoft Office
  • Organizational Skills
  • Process Monitor
  • Reporting
  • Scheduling
  • Shared Services
  • Telephony
  • Testing
  • Training

Summary

Job Description:
Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability

Primary Responsibilities
Leverage available process documentation and ensure it provides the necessary details needed for backup support with Telephony systems
o This could result in OSW helping improve, or even create, documentation where necessary
Set up and maintain all users in appropriate applications across Customer Experience Operations and Shared Services groups
Maintain Front-End Messaging system in Humanify/Five9 (BlackChair), including loading, scheduling, and testing messages provided by business owners. Also, help troubleshoot any issues with FEM process
Monitor Telephony mailbox to address any questions, requests, issues, and training needs
Willingness to take on other technical responsibilities as identified that support the overall digital transformation project/readiness
Assist with daily task in the Intradiem software - assigning task, troubleshooting issues, report data gathering

Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10311293
  • Position Id: 26-00021
  • Posted 10 hours ago
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