System Admin- Contact Call Center Platforms-Cisco and Five9 Position

Visa-                     
No H1B/TN


Title-
               
    System Admin- Contact Call Center Platforms-Cisco and
Five9 Position


Location-
            Onsite Fort
Worth, TX, (Onsite Position)


Duration- Longer-term with possibility of extensions


Interview-
         Onsite, must be local
candidates



 


 


 


LinkedIn with pic


 


At time of submission, you will need to send a valid work
authorization/DL Copy for your candidate along with your Certificate of
Insurance for your company. Consultants must be your current W2 employee. We do
not work with additional layers. If additional layers are involved it will
result in termination of offer and/or contract. 


 


 


They are looking
for a Call Center Systems Support Admin, really prefer people with Cisco and Five9


Contract System Support Admin- Contact Center
Platforms Maintain-Cisco and Five9


Job Description:


Required vs. preferred skills:

Candidate Skill Sets:

• Experience with contact center platforms (Cisco or Five9 experience
beneficial, but not required)

• Attentive to details for documentation purposes

• Ability to follow systems protocols and escalate when necessary

• Strong process documentation skills

• Strong communication skills

• Basic competency with Microsoft 365 Suite

• Ability to adapt to changing business and support needs

• Responsiveness and strong organizational skills

• Dependability



Primary Responsibilities

• Leverage available process documentation and ensure it provides the necessary
details needed for backup support with Telephony systems

o This could result in OSW helping improve, or even create documentation where
necessary

• Set up and maintain all users in appropriate applications across Customer
Experience Operations and Shared Services groups

• Maintain Front-End Messaging system in Humanify/Five9 (BlackChair), including
loading, scheduling, and testing messages provided by business owners. Also,
help troubleshoot any issues with FEM process

• Monitor Telephony mailbox to address any questions, requests, issues, and
training needs

• Willingness to take on other technical responsibilities as identified that
support the overall digital transformation project/readiness

• Assist with daily task in the Intradiem software - assigning task,
troubleshooting issues, report data gathering



Candidate Skill Sets:

• Experience with contact center platforms (Cisco or Five9 experience
beneficial, but not required)

• Attentive to details for documentation purposes

• Ability to follow systems protocols and escalate when necessary

• Strong process documentation skills

• Strong communication skills

• Basic competency with Microsoft 365 Suite

• Ability to adapt to changing business and support needs

• Responsiveness and strong organizational skills

• Dependability