HR Services Administrator

RESPONSIBILITIES:
Kforce has a client in Newport Beach, CA that is seeking an HR Services Administrator.

Duties:
* Act as the first point of contact by responding to employee HR-related inquiries through Workday Help, ensuring alignment with established service level agreements (SLAs)
* Provide accurate and timely support across a range of HR topics, including benefits, time off, payroll, compensation, Workday navigation, and basic troubleshooting
* Track, document, and manage all cases within Workday Help, ensuring completeness and timely resolution
* Escalate Tier 2 inquiries to the appropriate HR teams with clear documentation and smooth handoffs to maintain continuity of service
* Analyze case data to identify recurring issues and recommend process enhancements that improve efficiency and the overall employee experience
* Serve as the initial point of contact for HR-related inquiries received via voicemail (Benefits, AskHR, and Employment Verification), digital mail, and physical mail
* Complete assigned Workday inbox tasks such as Create Position, Legal Name Change Approvals, Memorial Contributions, and other routine actions
* Contribute to the creation and maintenance of employee-facing content and Help Articles, using case trends to promote self-service and improve the employee experience
* Establish strong working relationships with HRIS, HR Business Partners, Benefits, Payroll, Compensation, and other HR teams through timely and accurate task execution
* Use established reports to audit data entries and business processes in Workday, identifying and correcting discrepancies to maintain data integrity
* Assist with audit preparation and reporting tasks to ensure data accuracy and compliance with internal controls and regulatory requirements
* Support compliance activities such as I-9 reverifications and labor law poster distribution
* Respond to employment verification requests from vendors, employees, and unemployment agencies in a timely and accurate manner

REQUIREMENTS:
* Bachelor's degree in Human Resources, Business, or a related field - or equivalent combination of education and relevant experience
* 2-4 years of experience in Human Resources, preferably in a Shared Services role
* Proficient in Microsoft Office Suite
* Experience with HRIS platforms, preferably Workday, with strong technical skills and willingness to learn new applications
* Familiarity with case management systems such as Workday Help, ServiceNow, or similar platforms is preferred
* Solid understanding of general HR processes, employment regulations, and compliance requirements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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