Help Desk Technician - Delta Township Area

Job Description:

Help Desk Technician | Delta Township, MI

Salary Range: $51,000 - $78,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Delta Township seeking Help Desk Technicians to lead and enhance their operations.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Delta Township that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide technical support for manufacturing software and hardware.
• Troubleshoot and resolve issues with production line equipment and systems.
• Document support requests, solutions, and operational procedures.
• Assist with the setup and configuration of new workstations and manufacturing devices.
• Conduct routine system checks and preventative maintenance on IT infrastructure.
• Collaborate with engineers and operations staff to improve system reliability.
• Manage user accounts and access permissions for manufacturing applications.

Recommended Qualifications

• Associate's degree in IT or a related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or IT support role, preferably in a manufacturing or industrial setting.
• Proficiency in troubleshooting hardware (e.g., PCs, printers, industrial terminals) and software issues (e.g., Windows OS, MS Office, specialized manufacturing applications).
• Strong understanding of network fundamentals (TCP/IP, LAN/WAN) and experience with remote support tools.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and IT service management best practices.

Bonus Qualifications

• Experience with MES (Manufacturing Execution Systems) or similar production software.
• Familiarity with industrial control systems (e.g., PLCs, HMIs) and their basic troubleshooting.
• Knowledge of cybersecurity best practices in an OT (Operational Technology) environment.
• Certifications in ITIL, CompTIA A+, Network+, or Security+.

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,Computer Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
IT Service Management
Permissions
Access
Support
BASIC
Operations
Checks
Salary
ITIL
Hiring
Partnerships
Recruiting
Compensation
Reliability
Infrastructure
Manufacturing
Interpersonal Skills
Technical Support
Troubleshooting
MS Office
Windows
Preparation
Software
Maintenance
Communication
Management

Salary Package:
$ 51,000.00 - 78,000.00 (US Dollar)