Job Description:Help Desk Technician | East Lansing, MISalary Range: $50,000 - $77,000 depending on experience
Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in East Lansing seeking experienced Help Desk Technicians.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The OpportunityWe are partnering with organizations in East Lansing that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.
Key Responsibilities- Provide technical support and troubleshooting for manufacturing software and hardware.
- Resolve IT issues related to production machinery and control systems.
- Document and track all help desk tickets, resolutions, and recurring problems.
- Install, configure, and maintain workstations, printers, and other peripherals on the factory floor.
- Assist with network connectivity and basic server issues within the manufacturing environment.
- Conduct regular system checks and preventative maintenance to minimize downtime.
Recommended Qualifications- Associate's degree in Information Technology or a related field, or equivalent practical experience.
- 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing or industrial environment.
- Proven ability to troubleshoot and resolve hardware and software issues for desktops, laptops, and manufacturing-specific equipment.
- Strong understanding of Windows operating systems, Microsoft Office Suite, and basic network protocols (TCP/IP, DNS, DHCP).
- Experience with IT ticketing systems and remote support tools.
Bonus Qualifications- Additional certifications or training
Job Titles That Should ApplyHelp Desk Technician,IT Support Specialist,Technical Support Representative,Desktop Support Technician,IT Help Desk Analyst,Service Desk Technician,IT Support Technician,Computer Support Specialist,IT Support Analyst,Help Desk Specialist
Why The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills: Resume
Offers
TCP/IP
DNS
Connectivity
Support
BASIC
Laptops
Resolutions
Machinery
Checks
Salary
Hiring
Partnerships
Recruiting
Compensation
Operating Systems
Manufacturing
Information Technology
Technical Support
Troubleshooting
Windows
Preparation
Software
Maintenance
Training
Microsoft Office
Salary Package:
$ 50,000.00 - 77,000.00 (US Dollar)
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