Applications and Data Services Manager

Job#: 3024957

Job Description:

This position can now be within the entire Client Footprint (AL DC DE FL GA IL IN KS KY LA MI MD MN MO NC NE NJ OH PA SC TX VA WV)

Assignment Description

The Application and Data Services Manager is accountable for supporting and implementing strategic Banking Applications, specifically commercial loan servicing. The role oversees the core banking systems, consumer and commercial on-line banking systems, digital systems, wire systems and treasury services systems. This position will focus on functional areas of oversite including key strategic vendors, Business System Analyst, System Analyst and conversions/integrations. Manager is accountable for strategically partnering with Bank Operations managers and lines of business to drive operational efficiencies through automation tools.

Assignment Accountabilities

Manage all core banking systems to include consumer and commercial on-line banking systems, digital systems, wire systems and treasury systems

Manage change configurations, upgrades, integrations and conversions for all assigned applications

Must develop and maintain a high level of expertise related to assigned applications

Planning, scheduling, assignment and monitoring of technical resources responsible for development and maintenance of assigned applications

Delivery of projects and enhancements on schedule and to specifications

Collaboration on strategic planning, project management, business analysts and quality assurance to build effective project teams and application roadmaps

Lead and develop a high performing team

Building an effective team environment where associates are cross trained or can help all applications (training)

Management of day-to-day, weekly and monthly production support activities (BAU), working with key venders and line of business support teams

Define, monitor, analyze, and improve application SLAs, coordinating tasks and ensuring everyone is working towards a common goal

Develop the strategy for growing the use and analysis of data to continuously improve Service Level Agreements and Key Performance Indicators for Bank Operations

Act as a subject matter expert to effectively partner with project customers to achieve

desired outcome by identifying, developing, standardizing, and improving processes

Communicate process changes, enhancements, and modifications-verbally or

through written documentation-to management, peers, staff, and other employees so that

issues and solutions are understood.

Prepare and deliver reports, recommendations, or alternatives for improving

processes in operating systems for the department

Organizational Relationship

This position reports to the Director-Data Warehousing and Analytics.

Assignment Qualifications

Education & Experience

Experience with core banking applications, specifically commercial loan servicing

Eight or more years of experience managing banking application teams

Undergraduate degree in a business-related discipline required.

Graduate degree in a business-related discipline preferred.

Lean Six Sigma Greenbelt certification or demonstrated knowledge of statistics and

data analysis required.

Knowledge & Skills

Excels in customer service, and shows a desire to exceed customer expectations

Effective listening skills, being able to identify problems and areas of opportunity

Manages program of critical importance

Ability to develop and motivate a team to drive results

Excellent communication skills, showing an ability to work with all levels of the organization

Ability to organize and facilitate meetings

Advanced time management skills, with the ability to handle multiple projects/tasks simultaneously

High level of attention to detail

Develops complex solutions to business problems or customer engagements through in depth analysis, coordination and negotiation with key decision makers

Demonstrates an understanding of data, and can interpret and summarize vast data sets

Obtains a working knowledge of the systems and applications used by the Bank

Exhibits negotiations and Vendor Management skills

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.