Desktop Support Technician II

RESPONSIBILITIES:
A client with Kforce is seeking a Desktop Support Technician II to join their team in Tucson, AZ. The IT Support Technician provides technical support to internal employees through multiple service channels, including walk-up tech bar support, telephone assistance, deskside support, and remote desktop tools. This role is responsible for ensuring reliable operation of end-user computing devices and supporting departmental operational tasks.

Key Responsibilities:
* Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance
* Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers
* Assist employees with device setup, software installation, configuration, and general system usage
* Install, configure, maintain, and troubleshoot operating systems and standard business applications
* Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals
* Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices
* Manage queue-based support work and ensure timely resolution of assigned tickets
* Perform asset management activities, including inventory tracking, device lifecycle management, and documentation
* Coordinate with vendors and warranty service providers to resolve hardware issues and complete repairs
* Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies
* Support additional departmental tasks as assigned to ensure smooth IT operations

REQUIREMENTS:
* Bachelor's degree or 5+ years of experience providing end-user technical support in a fast paced corporate or enterprise environment
* Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software
* Strong customer service and communication skills, verbal and written
* Ability to manage multiple tasks in a fast-paced, queue-driven environment
* Experience with Service Now and the Google Suite, Gmail, Sheets, Docs
* Experience with Asset management processes and compliance
* Ability to collaborate with a team and work independently as needed to achieve departmental goals

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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