Payroll Supervisor

Position Overview:

The US Payroll Operations Supervisor leads the team responsible for the day-to-day coordination and execution of employee payroll and actions in partnership with Incorporated s managed services provider(s). This includes supervising a team of Payroll Operations and Employee Services Specialists as well as any temporary labor force required to deliver complete, accurate, and timely payrolls for the business. The US Payroll Operations Supervisor serves as a point of escalation within to resolve payroll related issues and is the day-to-day liaison with the managed services provider.

Key Accountabilities:

• Supervises a team of 4, plus any additional temporary labor force, as required in the daily operations for US payroll, including work allocation, training, and incident resolution.
• Assist with testing time and payroll system functionality, as well as policies and procedures.
• Comply with all audit requirements and internal control standards for supporting documentation and accuracy.
• Team Leadership: Coach, develop, and mentor Payroll Operations and Employee Service Specialists to build and continuously improve capacity and capability of the Payroll Operations organization.
• Provide review and approval of payroll related actions as necessary while maintaining segregation of duties and strong internal controls.
• Manage the day-to-day vendor relationship with Managed Services Provider (ADP and Ceridian) to ensure payroll is accurate, complete, and timely.
• Serve as the primary liaison between payroll and HR Operational Services, Benefits, Compensation, Talent Acquisition, and Finance for day-to-day support and issue resolution.
• Analyze tickets in the ServiceNow and ADP CRM tools to identify trends and recommend process improvements and policy/procedure updates to improve service, compliance, and efficiency.
• Serve as Tier 2 support and point of escalation for tickets that are not able to be resolved by the Payroll Operations and Employee Service Specialists.
• Lead Payroll Operations Quarter and Year-End Activities, including but not limited to, pay analysis, balancing and corrective entries for fleet, cross-border, perquisites, and relocation off-cycle payrolls, W2 reconciliation; W2c processing
• Ensure SOX compliance and control requirements are met, supporting internal and external auditor requests
• Responsible for preparing, maintain procedures and documentation for Payroll Operations

Qualifications, Education & Experience Requirements:

• Bachelor's Degree in Finance, Accounting or equivalent and/or combination of related work experience and education
• Experience with ADP Global View, Ceridian Dayforce and SuccessFactors HR, preferred
• Certified Payroll Professional (CPP), preferred
• 5+ Years multi-state, multi-entity, high volume (7,000+ employees) payroll processing experience
• 3+ Payroll Team supervisor/leadership experience required.

Additional Skills:

• Ability to research, understand, and apply intermediate federal, state, and local tax regulations relating to payroll, labor, and employment.
• Exceptional time management skills and ability to prioritize and multitask; must be able to balance competing priorities.
• Strong Microsoft Office skills with advanced Excel proficiency
• Must understand the end-to-end payroll processing cycle, including quarter and year end requirements.
• Superior analytical & organization skills with a focus on synthesizing information, using sound judgement, formulating conclusions and articulating data in a way that is meaningful and valuable to stakeholders and customers.
• Ability to work in team environment that is highly customer service oriented.
• Integrity and trustworthiness specific to confidentiality and privacy of employee information; maintaining absolute confidentiality of all payroll records.
• Ability to manage workplace relationships with various stakeholders; proactive in resolving issues with employees, businesses and other departments.
• Ability to adapt to frequent changes that can occur with vendor relationships, system updates, policies, etc.
• Ability and willingness to work flexible work hours to ensure payroll deadlines are met.