Job#: 3030476 Job Description: Nova Product Lead161 Avenue of the Americas New York, NY 10013 (Located in One Soho Square) - Hybrid 1-2x per weekContract to HireProject Scope:CVS is seeking a highly strategic and hands-on Product Owner / Project Manager to lead the development and adoption of a next-generation customer experience tracking platform. This individual will guide a cross-functional team of 8-12 engineers, analysts, and data specialists in building a system that captures member sentiment, leverages AI and machine learning, and empowers business users with self-service insights.
Why is req open?Team Size & Breakdown: - No dedicated Scrum Master, this person will also be responsible for running the Ceremonies.
- 8-12 team members, team is cross-functional
High-Level Individual Duties: - Serve as both Product Owner and Product Manager, overseeing roadmap, delivery, and team execution.
- Run Agile ceremonies in the absence of a dedicated Scrum Master.
- Define product strategy, requirements, user stories, and acceptance criteria.
- Partner closely with data science teams to translate machine learning outputs into intuitive business-facing features.
- Drive user adoption, change management, and training for self-service analytics tools.
- Collaborate with consultants, engineering teams, and business stakeholders to ensure alignment and delivery.
- Communicate progress, risks, and recommendations to executive leadership.
- Balance day-to-day execution with long-term strategic planning.
Must-Haves (Concepts & Tools): - Strong background as a Product Manager & Product Owner.
- Experience working with machine learning, data science teams, and AI-enabled products
- This is a data product, so will need to understand machine learning and how this interfaces with data science teams and explain this to non-technical audiences.
- Strong storytelling and executive-ready communication skills, including PowerPoint strategy development.
- Consulting background/prior experience working with Big 4's or SI Partners such as Deloitte, McKinsey, EY, Accenture, etc.
- Agile Product experience
- Experience running Agile ceremonies, User Story creation, Backlog Refinement, keeping Jira boards up to date, etc.
- Healthcare experience, ideally payer and provider experience .
- Customer-centric mindset with the ability to think forward about user experience and adoption.
What Will Win (formerly known as "Nice-to-Haves"):- Experience driving adoption of self-service analytics tools.
- Background in customer experience, survey platforms, or sentiment analytics.
- Familiarity with large-scale data products in enterprise environments.
Soft Skill Requirements:- Experience driving adoption of self service analytics tools.
- Background in customer experience, survey platforms, or sentiment analytics.
- Familiarity with large scale data products in enterprise environments.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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