Project Management - Project Manager III

Job#: 3036643

Job Description:
Project Management - Project Manager III

Location: Burlingame, California (Hybrid)

Role Overview

We are seeking a Project Manager to lead technology and innovation initiatives across a physical retail footprint. This role will own the delivery of projects that span retail systems implementation, AI-powered customer experiences, and customer journey design. This is a hands-on execution role requiring the ability to translate strategic intent into shipped outcomes in a cross-functional environment.

Key Responsibilities

• Lead and deliver cross-functional technology projects through the full lifecycle, from scoping and planning through implementation and launch.
• Drive the implementation, development, and continuous improvement of retail systems including POS, ERP, CRM, AV, and in-store demo technologies.
• Manage AI implementation initiatives within retail, including AI-powered customer experiences and AI-driven store operations optimization.
• Own retail customer journey design projects, including mapping, improving, and innovating how customers interact with technology across the store experience.
• Translate complex technical requirements into clear action plans, serving as the bridge between engineering, product, and retail stakeholders.
• Partner cross-functionally with various internal teams to drive seamless execution.
• Proactively identify risks, dependencies, and blockers, escalating with proposed solutions.
• Curate and present project status, risks, and progress to leadership with clarity.

Required Qualifications

Education: Bachelor's degree.

Experience: 5+ years of experience in project or program management within a technology, consumer electronics, Direct-to-Consumer (DTC) retail, or premium hotelier environment. Demonstrated experience managing technology implementation projects such as system rollouts or platform migrations.

Technical Skills: Proven competence with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or equivalent) and productivity suites (Google Workspace, Microsoft 365).

Preferred Qualifications

• Experience with retail technology systems (POS, ERP, CRM, AV, or in-store demo platforms).
• Exposure to AI/ML product implementation or technology innovation projects.
• Background in retail operations or a working knowledge of retail operational processes.
• MBA or advanced degree.
• PMP, Agile, or equivalent project/program management certification.
• Demonstrated ability to leverage AI tools in daily work to boost productivity.
• Experience creating store-team-facing communications.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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