Telecom Support Specialist

Job Title: Telecom Support Specialist
Location: Washington DC/ Onsite
Duration: Long Term

Responsibilities:
Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
Inventories and prioritize network and equipment repairs.
Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
Documents network by recording configuration diagrams and programming.
Analyzes network performance and prepares and presents reports based on that analysis.
Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
Initiates moves and/or setups as required/requested.
Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.

Scope:
The tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Endpoint Technology Support manager and/or designated Project Leads.

Areas of Support:
On-Site Telecom and Network Services
Executive Leadership Support (White Glove service)
Note: Must be available to work onsite at client facility in Washington, DC.

Required Skills (Highlighted):
2 - 5 years experience in deskside and/or on-site network support Cisco Centric WAN, LAN, and WLAN environment (racks, hubs, routers, switches, wireless controllers, LWAP) Run-and-maintain activities, monitoring systems, alert response, system health management Enterprise monitoring tools usage Troubleshooting and root cause analysis documentation Escalation support for operational entities (complex issues handling) Service ticket management and daily operational support (moves/setups) Wireless LAN Controller & Lightweight Access Points (Cisco preferred) WLAN technologies (802.11 b/g/n/ac standards) Security protocols: WPA2, EAP-TLS, 802.1x, AAA RADIUS solutions (NPS and/or ISE preferred)

Detailed Required Skills:
A minimum of 2 - 5 years experience in deskside and/or on-site network support.
Support a Cisco Centric WAN, LAN, and WLAN environment. This includes racks, hubs, routers, switches, wireless controllers, and light weight access points (LWAP).
Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
Monitor system for trouble areas and proactively resolve and document root cause.
Make use of enterprise monitoring tools.
Function as a point of escalation for operational entities regarding regular or complex issues
Work on daily service tickets while engaged on moves/set-ups.
Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).

Preferred Skills:
A degree from an accredited College/University in the applicable field of services is required. Four additional years of relevant experience in lieu of a college degree is required.
Network Industry Certification(s) like CompTIA Network+, CCNA, etc.
Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills.
Ability to clearly communicate both business and technical terms and information/requirements/instructions to a wide variety of audiences (face-to-face, teleconference, phone and email)
Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki.
Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems
Basic experience with enterprise networking, monitoring, troubleshooting, and management tools.
Experience with incident management tools such as Remedy and/or Service Now

Additional Provisions:
Pass a client mandated clearance process to include drug screening, criminal history check and credit check.
Once candidate s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
All overtime must be pre-approved in writing by the client manager or his/her designated representative.

About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.