Technical Support Specialist II

Position Summary: Title: Technician Standard II - NOC Technician Duration : 12 Month - Long Term Location: Washington, DC 20433 Note: 100% Onsite, this position required the technician to work onsite at the location and take rotation through weekend and night shifts. Must Have: Cisco Services Position Overview: The Network Operations Center (NOC) is part of the Network Infrastructure Unit (ITSNI), which falls under Information Technology Solutions (ITS). The NOC is primarily responsible for m

Strong knowledge of troubleshooting PC Operating System and Hardware issues. Ability to install a client s standard/core software packages and new releases of these packages as instructed in written guidelines. Exhibit pleasant, professional, and courteous workplace etiquette. Advanced knowledge of Windows OS and its functions. Advanced understanding of Internet/intranet networking, Active Directory, IP network troubleshooting, desktop, or application issues. Expert level resource for life cycle

Job Title: Mobile Support Technician Location: Washington, DC 20433 Duration: 12Months Long Term 100% Onsite Job Description: The ideal candidate will demonstrate a strong foundation in technical support along with a proactive attitude toward continuous learning and skill development. Key qualifications include: Proven experience in technical support / walk-in support environments Strong customer service orientation with the ability to support end users effectively Experience with mobile dev

Position Summary: Title: Technician Standard II - IT Coordinator Duration: 5 Months - Long Term Location: Washington, DC 20433 (100% Onsite) Roles & Responsibilities: Providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including:IT support and troubleshooting of client provisioned hardware, software, and applicationsClient IT training and outreachDirect desk side and remote supportVirtual meeting support; and configuration and pr