Helpdesk Technician

Description

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at ****

We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration.

Responsibilities:

Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.

Manage the onboarding and offboarding process, including account provisioning and user setup.

Configure and deploy PCs, workstations, and peripheral devices for end users.

Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.

Maintain and manage Azure environments, ensuring optimal performance and security.

Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.

Diagnose and resolve issues with VLANs, VPNs, and DNS systems.

Document processes and solutions thoroughly to ensure consistency and quality.

Collaborate with team members to provide excellent service and proactive support.

Communicate effectively with end users and stakeholders to address technical concerns.

Requirements

2-5 years of hands-on experience providing Tier 2 support in a managed services environment.

Strong expertise in Microsoft 365, QuickBooks, and Azure administration.

Proficiency with Meraki firewalls, VLANs, and switch management.

Familiarity with VPN technologies, DNS systems, and Active Directory.

Demonstrated ability to troubleshoot and resolve server and network issues.

Excellent documentation skills with attention to detail.

Ability to work independently and collaboratively in a team setting.

Effective communication skills, both verbal and written, for interacting with users and stakeholders.

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at ****

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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