GECX (Gemini Enterprise for Customer Experience) Developer

Job Title: GECX (Gemini Enterprise for Customer Experience) Developer With Google CCAI / Dialogflow CX Experience Experience: 4 8+ Years Location: Charlotte, NC Job Description: We are looking for a GECX Developer with 48+ years of experience in building AI-powered customer service solutions using Google Contact Center AI (CCAI/GECX) and Dialogflow CX. Key Skills: Experience with Google CCAI (GECX) Strong knowledge of Dialogflow CX for creating conversational chatbots and voic

Required Skills & Qualifications Core Requirement: Proven hands-on experience working with Google CX AS (Customer Experience Agent Studio) or deep proficiency with Google CCAI (Dialogflow CX, Agent Assist, and CX Insights) with a rapid pivot into the GECX platform. Generative AI Concepts: Thorough understanding of prompt engineering, fine-tuning, retrieval-augmented generation (RAG), and working with Google's Gemini LLM family. Contact Center Expertise: Strong understanding of CCaaS routing arch

Job Title: Data Engineer Google Cloud Platform | CCaaS / Contact Center Location: Charlotte, NC or Phoenix, AZ (Hybrid 2 Days Onsite, 3 Days Remote) Employment Type: W2 Only Position Overview We are seeking an experienced Data Engineer with expertise in Google Cloud Platform (Google Cloud Platform) and Contact Center technologies to support a large-scale Customer Experience (CX) transformation initiative. The ideal candidate will have strong experience building scalable data pipelines, real-ti

Job OverviewWe are seeking an experienced Data Engineer with expertise in Google Cloud Platform (Google Cloud Platform) and Contact Center technologies to support a large-scale customer experience transformation initiative. This role involves designing scalable data solutions, building real-time data pipelines, and integrating cloud-based contact center platforms to enable data-driven customer engagement. The ideal candidate will have hands-on experience with CCaaS platforms (Five9, Genesys, IVR