Help Desk Analyst

Trenton, NJ, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
6 Months
No Travel Required
Able to Sponsor
On-site
20+
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Issue Resolution
  • Communication

Summary

Help Desk Coordinator

We are seeking a Help Desk Coordinator to provide first-level technical support by troubleshooting hardware, software, and application issues while delivering excellent customer service. The ideal candidate will have experience supporting Microsoft Windows 10, Windows Server, Active Directory, Office 365, Microsoft Excel, Word, and Visio, along with strong communication and problem-solving skills.

Required Qualifications & Responsibilities

  • Provide first-level Help Desk support by diagnosing, troubleshooting, and resolving user issues related to computers, applications, and Microsoft technologies.

  • Log, track, update, and document incidents, service requests, resolutions, and follow-up activities in accordance with Help Desk procedures.

  • Support Microsoft Windows 10, Windows Server, Active Directory, Office 365, Excel, Word, and Visio environments.

  • Assist users with business applications, site support, and project-related technical requests while ensuring timely issue resolution.

  • Maintain knowledge of Help Desk operations, IT policies, procedures, and support tools to ensure compliance with organizational standards.

  • Communicate technical issues and resolutions clearly to end users while providing excellent customer service in a fast-paced environment.

  • Prioritize multiple support requests, meet service deadlines, and ensure all completed tickets are properly documented.

  • Associate degree or equivalent technical education preferred. Experience in Help Desk/Desktop Support with strong communication skills is highly desirable. Training on internal systems will be provided.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTL366077
  • Position Id: 9018068
  • Posted 4 hours ago
Contact the job poster
MR

Mohammad Raib Khan

Recruiter @ SysTech International
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