Technical Systems Analyst

• Posted 6 days ago • Updated 3 hours ago
Full Time
USD $45,000.00 - 50,000.00 per year
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Fitment

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Job Details

Skills

  • Technical Analysis
  • Performance Monitoring
  • Optimization
  • Help Desk
  • Cyber Security
  • Root Cause Analysis
  • Collaboration
  • Dashboard
  • Analytics
  • Process Improvement
  • User Experience
  • Change Management
  • Release Notes
  • Reporting
  • Management
  • Computer Science
  • Systems Analysis
  • Application Support
  • IT Operations
  • Analytical Skill
  • Workflow
  • ServiceNow
  • JIRA
  • BMC Remedy
  • Communication
  • Technical Writing
  • Access Control
  • Auditing
  • Service Management
  • ITIL
  • DevOps
  • Continuous Improvement
  • Splunk
  • Dynatrace
  • Security Clearance

Summary

GovCIO is looking for a Technical Systems Analyst to support the operational performance and reliability of the Veterans Affairs Direct Upload (QuickSubmit) platform. This role focuses on technical analysis, system performance monitoring, platform reliability, and proactive service optimization, rather than traditional help desk activities.

The analyst operates with minimal oversight, uses technical judgment to evaluate system behavior, and partners with engineering and cybersecurity teams to enhance the platform's stability and user experience.

This position is fully remote within the United States.

Responsibilities

  • Monitor, assess, and report on the operational health and performance of the Direct Upload service.
  • Conduct independent root-cause analysis on system issues and develop long-term corrective strategies.
  • Create and maintain dashboards, alerts, and operational analytics that improve platform visibility and proactive detection of anomalies.
  • Serve as a subject matter expert on platform behavior and operational integrity.
  • Collaborate with engineering teams to refine workflows, enhance reliability, and optimize service performance.
  • Review system logs, metrics, and telemetry data to diagnose complex technical issues.
  • Support access governance by maintaining role-based access models and aligning processes with security requirements.
  • Produce technical documentation, process improvements, and platform maturity recommendations.
  • Contribute to cross-functional meetings, working groups, and improvement initiatives as a platform SME.
  • Operates with minimal oversight, uses technical judgment to evaluate system behavior
  • Create and maintain dashboards, alerts, and operational analytics that improve platform visibility and proactive detection of anomalies
  • Produce technical documentation, process improvements, and platform maturity recommendations
  • Participate in process improvement initiatives to streamline support operations
  • Coordinate with cross-functional teams on issue trends, user feedback, and opportunities to optimize user experience as a platform SME
  • Support change management activities by reviewing release notes, validating functionality during updates, and reporting post-deployment issues
  • Monitor, assess, and report on the operational health and performance of the Direct Upload service

Qualifications

Required Skills and Experience:
  • Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
  • 1-3+ years of experience in systems analysis, application support, IT operations, or platform monitoring.
  • Strong analytical skills, with experience using logs, system metrics, and monitoring tools.
  • Experience with ticketing or workflow tools (ServiceNow, Jira, Remedy).
  • Excellent communication and technical writing skills.
  • Understanding of access control concepts, audit requirements, and security best practices
  • Familiarity with ITIL principles and service management frameworks

Preferred Skills and Experience:
  • Experience supporting enterprise or federal systems.
  • Familiarity with ITIL, DevOps, or continuous improvement frameworks.
  • Exposure to monitoring/observability tools (Splunk, CloudWatch, Dynatrace).
  • Ability to communicate complex technical concepts across teams.

Clearance Requirements:
  • Ability to obtain and maintain a Suitability/Public Trust.

Posted Salary Range

USD $45,000.00 - USD $50,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 8015
  • Posted 6 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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